Become a Patient and Family Partner

Partnering with you to help improve your healthcare experience

What is a patient and family partner?

A patient and family partner is someone who:

Patient and family partners provide a voice that represents all patients and families who receive care at Perham Health.

They partner with providers and staff to help improve the experience of care for our patients and family members.

Why should you become a patient and family partner?

When you or your family member used our services, did you think there were things we could have done better?

Do you have ideas about how to make sure other patients and families get the best care possible?

At Perham Health, we feel your insights are valuable in helping to identify what really matters most to our patients in their healthcare experience.

“When my youngest son was born with complex medical needs, we visited multiple medical facilities which left us with positive and negative memories. Becoming a member of the Partners in Care Council has allowed me the opportunity to work together with Perham Health to improve patient and family experiences for not only my family, but as a voice for other families as well.”

-Cindy Schmitt
Patient Partner

What do patient and family partners do?

We want to hear your story. Patient and family partners can help us in the following ways:

Share your stories. Partners help by talking about their health care experiences with clinicians, staff, and other patients.

Participate in discussion groups. Partners tell us what it’s like to be a patient at Perham Health, and what we can do to improve.

Review or help create educational or informational materials. Partners help review or create materials such as forms, health information handouts, and discharge instructions. Your help will make these materials easier for all patients and family members to understand and follow.

Work on short-term projects. We sometimes ask patient and family partners to help us make improvements - for example, helping to choose signs for way finding.

Serve on a patient and family advisory council. An advisory council discusses and plans changes to improve hospital and clinic quality and safety. Members include patients, family members, and staff.

Is being a patient and family partner right for you?

Being a patient and family partner may be a good match with your skills and experiences if you can:

Contact us

If you are interested in learning about becoming a patient and family partner, contact:
 
Jill Carlson,
Director of Patient and Family Centered Care
Phone:  (218) 347-1461
Email:  jill.carlson@perhamhealth.org

Join us! Together we will improve the patient experience.