One of our goals is to encourage and support open and honest communication with you, your family, and your health care team.
- We encourage you, your family, and staff to speak up if there is a safety concern.
- It is our policy to be open and honest with you and your family by informing you of the potential results of your care, including unexpected results.
- We encourage you to designate a family spokesperson to help communication with your family and the health care team.
- If you receive a satisfaction survey from us, we encourage you to complete it. We survey our patients to learn about their care experience. We review these surveys and make changes as a result of your comments.
- We welcome the opportunity to discuss the care you receive. If you have comments, questions, or concerns, please contact us.
Our hospital and nursing home participates in statewide and national safety and quality activities:
- We participate in the Minnesota Alliance for Patient Safety (MAPS).
- We are committed to reporting patient safety initiatives and practices through the Minnesota Hospital Association Adverse Event Reporting and Call to Action.
- We report all stroke diagnosis and hospital acquired infections to the Minnesota Department of Health.
- Our hospital is Joint Commission accredited which means we adhere to the National Patient Safety Goals.
- We participate in the Agency for Healthcare Research and Quality (AHRQ) to improve the culture of patient safety in our organization.
- Our nursing home is participating in the StratisHealth long-term care initiative to study pain management and pressure ulcers.
- Since 2008, we have been awarded the Minnesota Hospital Association’s Service Excellence Award for its Call to Action for Safe Skin and Safe from Falls.
- Our Emergency Department has been recognized by Press Ganey for our quality improvement efforts and increased patient satisfaction.
- Our Quality and Safety Committee includes two community members from the Partners in Care Council to better understand how quality and safety affect the patient and family experience.
- The Centers for Medicare and Medicaid ranked Minnesota 4th in the nation for providing quality care to Medicare patients.
Ask Your Doctor and Pharmacist About the Medicine
What is the name, benefits, and possible side effects or reactions with other medications or food/beverages?
- What is it? Make sure you know the name and color of the medicine. Take medicine in well-lit areas.
- What is it for? Make sure you know why the medicine is being taken.
- How do I take it? Ask the doctor or pharmacist to explain how to take the medicine and how often it should be taken.
- What should I look for? Ask what the results should be and possible reactions.
Double-check Your Prescription
Before you leave the pharmacy, check your medicine to make sure it was prepared for you. Speak up before you leave because pharmacies typically do not take back medicine once it has been purchased.
Discuss Previous Allergies or Reactions
Make sure the doctors, nurses and pharmacists know about any allergies or reactions to drugs you or your family member might have.
Bring the medicines or a list to every appointment. Include over-the-counter, herbal, or dietary drugs. Throw away old medicines.
At the Hospital or Clinic
Have Someone With You
Bring a family member or friend who knows your medical history and who can also ask questions. This can help to ensure the best care possible. Family members often provide the comfort and support needed to promote your return to good health.
Bring all the medicines you are taking or a list of medications to every appointment.
Be Active and Speak Up
- Share medical information. Write down and carry important medical information with you. Keep a list of medical history, office visits, and medication use. Medical information should include allergies and the names, addresses and phone numbers of important health care providers.
- Make sure you understand the plan of treatment. Ask the nurse or doctor to explain any test results and the plan of treatment. If anything is not clear, speak up and ask questions.
- Make sure you know what medicines should be taken. Make sure you know what has been ordered for your care. Ask questions if the medicines look different from before.
- Wash hands. Patients, family members and caregivers should wash hands frequently to prevent the spread of infection.
- Know who is in charge of care. This is especially important in a hospital or in case of a complex illness. Ask if your primary physician will be at the hospital.
- Take notes. Write down any questions about the patient’s condition, treatment, clinic visit or hospital stay. Take notes about what you learn from your caregiver. At the end of your visit to the clinic or hospital, ask for information in writing, including information about medicines, follow-up care, and your treatment plan.
Learn as Much as You Can
It is up to you to learn as much as you can about the care and treatment. The most important way you can help to prevent medical errors is to be an active and informed member of the health care team. This means taking part in every health care decision.
Prepare for Surgery
Prior to surgery, talk to the physician and nurse about any concerns.
Talk About the Procedure
Make sure that you, the doctor and surgeon all agree and are clear on exactly what is going to be done.
Mark the Area
For certain procedures you will be asked to make a mark on the limb or area of the body to be operated on.