A Day in the Life of a Patient Access Representative at Perham Health New York Mills Clinic

Patient Access Representatives are an important part of the patient experience at Perham Health. Typically, they are the first person a patient works with as we help schedule patients. I’ve worked here for twenty years as a patient access representative/registrar, and I work out of the New York Mills and Perham clinics. 

As a patient access representative, I do both scheduling and registration. I help people schedule appointments, check them in when they arrive, verify that their insurance information is correct, and work with the doctors to make sure any paperwork needed for the appointment is filled out. Basically, we help make sure that everything goes smoothly for your appointment. I’ve worked in the same area for my whole career and am currently the Patient Access Lead, and starting next month I will be the Patient Access Supervisor. 

The New York Mills Clinic is a Special Place 

We are a hidden gem. We have a wide array of services that you wouldn’t expect in a small town. We have great providers and offer specialty services including chiropractic services, physical therapy, behavioral health, and surgery. We get to offer small town one-on-one care with access to the best specialists.

Our patients are important to us, and they know we care about them. I love that I know probably ninety percent of our patients and that I get to connect with them in a more personal way as a patient access rep. 

First Hand Knowledge 

Not only have I worked here, but I have also been a patient. As a breast cancer survivor and patient here, I feel I received the best care I could possibly get. All my co-workers were very supportive. I felt truly, truly blessed. I am very happy and proud to be part of this organization and associated with the wonderful care we give.

What Keeps Me Coming Nack to the NYM Clinic 

I have been working here for twenty years and have seen a lot of change and growth. We started out as a very small clinic and have been expanding ever since, as we have added more and more high quality services. 

I love getting to know the patients. I now have adults come in who were just babies when I first saw them come through the doors. I always want to say, “I knew you when you were first born!”

Come Join Us 

If you are someone who cares about people and likes to be busy, think about working with us here at New York Mills Clinic.  If you are looking for big opportunities in a small town atmosphere, this is the place for you. We have a wonderful community of professional people here. We offer excellent care with small town friendliness. At the end of the day, knowing you are able to help make somebody’s life better is a great feeling. I am very proud to work here, I think you would be too. 

Interested in joining our team? Click here to learn more and see our open positions.

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